Abstract

MIGUEL MONTOYA, Mercedes et al. Variables associated to patient satisfaction in a haemodialysis unit. Rev Soc Esp Enferm Nefrol [online]. 2009, vol.12, n.1, pp.19-25. ISSN 1139-1375.

Introduction. All quality plans in hospitals take patient satisfaction into account as one of the main goals to achieve. The measurements of the results obtained from patients' opinions allow decisions to be made that improve the quality of care. Objectives. To evaluate the satisfaction of patients of a haemodialysis unit, and analyse the aspects, both of the patient and of the disease, that could be conditioning factors. Material and methods. Patients were interviewed with the SERVQHOS questionnaire modified for haemodialysis, which evaluates satisfaction with twenty attributes of the unit and with the EUROQOL health-related quality of life questionnaire. The replies to questions that could affect satisfaction, clinical and sociodemographic variables were also noted. Results. The interview was completed by 50 patients and the levels of satisfaction were high, and similar to those of other units in Spain. Lower levels of satisfaction were associated with feeling more pain, more limitations for daily activities, more anxiety/depression, having been on dialysis longer, longer sessions, receiving dialysis using a catheter, having had a transplant and being younger (p <0.05). On the other hand, a lower level of qualifications, less qualified work, travelling by ambulance, having chosen the form of dialysis and considering that their opinion is taken into accounts increased satisfaction (p < 0.05). Conclusions. Identifying the factors that modulate satisfaction is as important as evaluating it. The inherent variable of the patient must also be taken into consideration, as they condition the perceived satisfaction.

Keywords : haemodialysis; patient satisfaction; quality of life.

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