Resumen

GARCIA CASTRO, Raúl et al. Dialysis patient satisfaction (Hemodialysis and Peritoneal Dialysis): issues to improve. Enferm Nefrol [online]. 2016, vol.19, n.3, pp.248-254. ISSN 2255-3517.

Introduction: All quality plans in hospitals as one of the main objectives patient satisfaction. The results of satisfaction surveys allow decisions that improve the quality of care and increase the benefits of the treatments, it is important periodic realization in all care settings including dialysis. Dialysis patients are subject to a significant degree of physical and mental stress. There are numerous studies that support that patient satisfaction has a significant impact on their perception of their own health, and therefore daily clinical practice should include handling specific questionnaires to assess this issue and to give an adequate response. Objective: To evaluate patient satisfaction of a dialysis unit of the same hospital with broad representation from both hemodialysis (HD) and peritoneal dialysis (PD), while analyzing whether there are differences between the two techniques. Material and methods: A cross section of all dialysis patients (HD and PD) of our center was made and were given to be completed anonymously validated questionnaire modified to HD SERVQHOS (adapting its wording to DP) which evaluates satisfaction with twenty attributes and variables sociodemographic that could affect satisfaction. Results: They were included in this study 143 patients who completed the questionnaire, 50 HD (35%) and 93 of DP (65%). HD 53% were men, compared with 63% in DP. The average age was 68 years in HD (37-91) and 62 years in DP (31-88). Only 7% were active worker in HD, compared to 10.6% in DP. 65% of HD patients had primary education and 13% had no education of any kind, compared with 60% and 5% in DP, respectively. The average time on HD was 46 months (1-300) and DP of 24 months (1-167). 79% of surveys in HD and 100% in DP were completed. Assessing satisfaction globally, 74% were very satisfied, 25% satisfied and 1% dissatisfied. The best valued aspect in HD was the appearance of staff (4.62 of 5), and the worst information concerning medication (3.37 to 5); DP most valued was the interest of nurses by patients (4.81 out of 5) and worst technology equipment (3.53 out of 5). Conclusions: high percentage of completion obtained (very high for this type of study) indicates that patients collaborate willingly. In view of the results, we can conclude that dialysis patients is globally satisfied but we need to improve, especially in HD information, especially related to the medication. This is the point we plant we aim for improvement in the future also because of its links with Patient Safety.

Palabras clave : satisfaction; dialysis; security.

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