Resumo

GUTIERREZ LOPEZ, Cristina; MAURIZ, José L  e  CULEBRAS, Jesús. Balanced scorecard as a management tool in clinical nutrition. Nutr. Hosp. [online]. 2015, vol.32, n.1, pp.403-410. ISSN 1699-5198.  https://dx.doi.org/10.3305/nh.2015.32.1.9123.

Nowadays, balanced scorecards have updated traditional management systems in the business sector. In this way, Kaplan and Norton propose performance measurement through several perspectives with a logical sequence: internal processes and learning impact client services, so that financial performance is affected. The aim of the present paper is to analyze the main characteristics of balanced scorecard when it is applied to non-for-profit companies and, specifically to the health sector in the clinical nutrition field. This model improves the economic vision of management with clinical indicators that represent healthcare professional's perspective. The balanced scorecard would allow a proper monitoring and tracking system for the main healthcare indicators. This contributes to a better control in comparison with standards that are associated with adequate quality assistance. Owing to the role of management accounting and cost calculations, the definition of healthcare professionals as clients or users, and clinical results relevance, it is necessary to adapt the balanced scorecard to the specific characteristics of the clinical field, redefining both perspectives and indicators.

Palavras-chave : Cost analysis; Total quality management; Clinical nutrition; Balanced scorecard.

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