Resumo

RODRIGUEZ DE LA PINTA, María Luisa; MAESTRE NARANJO, María  e  BORDA OLIVAS, Jenry Ricardo. External violence at work in the service sector general considerations: Notification and action protocol. Med. segur. trab. [online]. 2011, vol.57, suppl.1, pp.53-71. ISSN 1989-7790.  https://dx.doi.org/10.4321/S0465-546X2011000500005.

Violence in the workplace is a new problem that affects all types of sectors and professional categories. Its prevention and management requires coordinated action by all institutions involved. According to current legislation, we need to implement preventive measures to remove or minimize this risk. To achieve this goal, we must develop working procedures establishing actions to be taken in situations of external violence. These procedures should be applied to all workers and distributed to all levels in the company. The information and training of workers in relation to this subject is another of the preventive measures which have to be carried out, so that they acquire the necessary skills to avoid external violence. To know the real dimension of the problem it is necessary to record accurately all external violence situations which occur in our organization, for which it is essential to develop a notification and registration plan.

Palavras-chave : External violence; workplace; preventive measures.

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