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Index de Enfermería
versão On-line ISSN 1699-5988versão impressa ISSN 1132-1296
Resumo
PENAGOS SUAREZ, Sandra Patricia e HENAO-CASTANO, Angela María. Communication and transfer of care in the emergency department. Index Enferm [online]. 2021, vol.30, n.3, pp.164-168. Epub 06-Jun-2022. ISSN 1699-5988.
Objective:
To describe the barriers of interpersonal communication during the transfer of care in the emergency department.
Methodology:
Qualitative, case study, was worked out in the emergency department, observation of care transfers was taken out in the different shifts for ten days and semi-structured interviews. The analysis was developed out by reducing the codes and generating the analysis categories based on the Irvine and Sidani nursing role effectiveness model.
Results:
The data analysis allowed to obtain the following categories: Communication with the patient, the family and between the work team. Meaning of the role of the nursing professional in interpersonal communication and communication strategies for a safe transfer of care.
Conclusions:
The barriers to the good development of care transfer are communication gaps, lack of teamwork, which increases the occurrence of adverse events and sentinel.
Palavras-chave : Communication; Emergency Medical Services; Guard Pass; Case Study.