Resumo

GARCIA AMEIJEIRAS, M. C. et al. Patient satisfaction with semi-invasive medical treatments for spine pain in multidisplinary program. Rev. Soc. Esp. Dolor [online]. 2011, vol.18, n.4, pp.228-234. ISSN 1134-8046.

Objective: the aim of this study was to measure patient satisfaction with semi-invasive medical treatments in a multidisciplinary program. Material and methods: a prospective study was conducted. The participants were 47 patients with spine pathology, which was attending by multidisciplinary team (Rehabilitation and Pain Clinic) in a tertiary hospital. These patients had answered. Patient satisfaction questionnaire about attention received. It was analyzed using a bivariate study with the statistical package SPSS^® 16. Results: the spinal problems were of 39.1 months (SD 21.58) of evolution. The most common diseases of spine was 42.6% spinal stenosis, degenerative disease 21.3%, 12.7% foraminal stenosis, herniated disk 2.1%, and 21.3% different types. The therapeutic techniques used were: epidural infiltration (15 cases), blocks foraminal (9), pharmacological (7), facet block (4), electrotherapy (3), but in 9 cases required the use of more than one technique. The spinal problems were 39.1 months (SD 21.58) of evolution. The most common diseases of spine was 42.9% spinal stenosis, degenerative disease 21.4%, 11.9% foraminal stenosis, herniated disk 2.4%, and 21.4% different types. The therapeutic techniques used were: epidural infiltration (14 cases), blocks foraminal (8), pharmacological (6), facet block (4), electrotherapy (2), but in 8 cases required the use of more than one technique. A 97.9% were satisfied with care received during the program. A 73.9% patients found satisfaction with all program, 13% personal attention, 10.9% technique used and the short waiting time and 2.2% personalized attention and the technique used. A single case was not completely satisfied with the attention received. Conclusion: Results demonstrated high levels of satisfaction with all components of multidisciplinary program for spine pain.

Palavras-chave : Patient satisfaction; Perceived quality; Outpatients clinics.

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