Resumo

HERNANDEZ MECA, Mª Encarnación et al. Factors determining patient satisfaction in kidney replacement treatment. Rev Soc Esp Enferm Nefrol [online]. 2007, vol.10, n.1, pp.6-13. ISSN 1139-1375.

The interest of nursing professionals has always been focused on providing quality care. This focus would be incorrect if it failed to take into account patients' opinions. The objectives of the study are: 1. To determine the degree of satisfaction and functional capacity of patients on dialysis, evaluating whether there is a difference depending on the replacement treatment they receive, and 2. To identify the aspects of the care process that generate greatest satisfaction. Transversal descriptive study of all the patients in the unit in March-April 2005. The modified SERVQHOS questionnaire was administered. The Karnofsky index was used to measure the degree of autonomy. To analyse the data the SPSS program was used, obtaining score frequencies and averages on each item. Cronbach's Alpha was used to analyse reliability. The attributes that determined satisfaction were identified using factorial analysis. A total of 77 questionnaires were analysed. Response rate of 95%. The demographic characteristics are as follows: of the patients surveyed HD/PD 55/22, 65/85 % of the patients were men. Average age 68.8±14 / 54.6±12.4 years. Cronbach's Alpha was 0.95/0.90. The degree of satisfaction is 3.28 in HD patients, and 3.68 in PD patients. No correlation was found between functional capacity and the satisfaction of patients on dialysis. The variables that determine the degree of satisfaction of patients on HD are those related to the attention they receive. In DP they are related to the responsibility of undertaking the technique.

Palavras-chave : Patient satisfaction; Perceived quality; Functional capacity; Dialysis.

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