Resumo

RAMIREZ, Olga Janeth Gómez; CARRILLO, Gloria Mabel  e  CARDENAS, Diana Carolina. Survey of satisfaction with health care in people with chronic disease. Enferm. glob. [online]. 2016, vol.15, n.44, pp.321-330. ISSN 1695-6141.

Objective: To develop and validate the survey of satisfaction with health care in people with non-communicable chronic diseases(NCDs), for use in the Latin American context. Method: This is a methodological study developed between 2012 and 2014, as part of the Latin American Network for Chronic Patient Care, under the Program for the Reduction of the burden of chronic disease in Colombia. Three stages were met: 1) Review of the literature on satisfaction with care in chronic diseases situations. 2) Structuring the preliminary proposal of the "Survey of satisfaction with health care in people with chronic disease" known as GCPC-UN-ESU and 3) facial validity and experts review 4) Test application to 111 people with NCDs. Results: The GCPC-UN-ESU, survey contains 19 items and 4 dimensions: satisfaction with care, with health education and with the quality of the service provided and the level of loyalty to the service. The survey holistically perceived satisfaction with health care by people with NCDs and it can be personally developed. Conclusions: The CPC-A ESU survey was validated and it had the necessary variables in order to determine the level of satisfaction of people with NCDs in the Latin American context. This tool is a response to the demands of accreditation services in this region.

Palavras-chave : Chronic illness; Care; Health Classifications; Patient Satisfaction; DeCS.

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