SciELO - Scientific Electronic Library Online

 
vol.21 issue1-2Instrumental activities of daily living of older people cared for at the Primary Health Care network in the commune of Chillan Viejo-ChilePsychoative drugs: study with women who tried suicide in a city in the south of Brazil author indexsubject indexarticles search
Home Pagealphabetic serial listing  

Services on Demand

Journal

Article

Indicators

Related links

  • On index processCited by Google
  • Have no similar articlesSimilars in SciELO
  • On index processSimilars in Google

Share


Index de Enfermería

On-line version ISSN 1699-5988Print version ISSN 1132-1296

Abstract

YANEZ GALLARDO, Rodrigo; VALENZUELA SUAZO, Sandra; DAGNINO RIVERA, Paulina  and  CUADRA OLMOS, Rossana. The emotional consequences of distrust in the nursing head. Index Enferm [online]. 2012, vol.21, n.1-2, pp.28-32. ISSN 1699-5988.  http://dx.doi.org/10.4321/S1132-12962012000100007.

Justification: The centers of health are highly vulnerable to the conflicts interpersonal product of the complex and exhausting nature of their work, representing a serious issue for nursing leadership the negatives emotional states of the health employees fruit of distrust with the nursing head. Objective: To identify the main reactions, emotions and behaviour as product of incidents of distrust with nursing head, was proposed. Methodology: 90 health employees were interviewed resulting in 61 critical incidents of distrust. Results: It was found that the emotion frequently mentioned by the workers is generally the anger product of perceiving injustice and the main manifestation is the organizational silence. When restricting their communication with the nursing headquarters. Conclusion: The importance that the nursing headquarters avoid incidents of distrust is discussed, as well as to identify the organizational silence and opt for a participative management.

Keywords : Leadership; Emotion; Anger; Nurses.

        · abstract in Spanish     · text in Spanish

 

Creative Commons License All the contents of this journal, except where otherwise noted, is licensed under a Creative Commons Attribution License