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Revista Española de Salud Pública

On-line version ISSN 2173-9110Print version ISSN 1135-5727

Abstract

RINCON-DEL TORO, Teresa et al. Aggressions towards Primary Health Care Workers in Madrid, Spain, 2011-2012. Rev. Esp. Salud Publica [online]. 2016, vol.90, e40020.  Epub Oct 25, 2016. ISSN 2173-9110.

Background:

The number of aggressions towards health care professionals has risen over the past few years. There are no previous studies in primary care covering an entire region and to all professional categories. The aim of this study was to characterize aggressions in Primary Care in the Community of Madrid.

Methods:

Multicenter cross-sectional study. Analysis of a Registration System that reports any type of aggression suffered by Primary Care workers, in the Community of Madrid. The study variables included sociodemographic characteristics of the aggressor and the victim, the type of aggression (verbal or physical abuse), its causes and consequences. We described median, intercuartilic range and frequencies. Logistic regression was performed calculating odds ratio and their 95% confidence intervals.

Results:

1,157 assaults were reported, 53.07% suffered by doctors. Physical assault occurred in 4.7% of the cases. The main reason was dissatisfaction with the care (36.1%). The non-medical staff showed less risk of being physically assaulted (OR: 0.38; CI95%: 0.17-0.86). The perpetrator profile is male (56.8%), aged between 31-40 (26.8%) years. Health care victim profile was female (84%), aged between 45-60 years. 10% of professionals reported some form of aggression, 5,9% of aggression were submitted to court.

Conclusions:

The risk of assault is higher in health personnel, particularly physicians. There are significant differences by gender and age, both in the profile of the aggressor and the victim.

Keywords : Aggression; Workplace violence; Primary Health Care; Health personnel; Patient satisfaction; Physical Abuse; Exposure to Violence.

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