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Anales del Sistema Sanitario de Navarra

versión impresa ISSN 1137-6627

Resumen

VALLS MARTINEZ, M.C.  y  ABAD SEGURA, E.. Patient satisfaction in the Spanish National Health System. Anales Sis San Navarra [online]. 2018, vol.41, n.3, pp.309-320.  Epub 22-Mayo-2019. ISSN 1137-6627.  http://dx.doi.org/10.23938/assn.0315.

Background

Determine which key indicators of the Spanish National Health Service (NHS) influence patient satisfaction with the Spanish NHS and physicians (family doctors and specialists).

Method

The mean for each indicator for each autonomous community, published by the Ministry of Health, Social Services and Equality, corresponding to the years 2005 to 2014, was related to patient satisfaction with NHS, family doctors and specialists by means of multiple linear regression.

Results

Patient satisfaction with the NHS was ascertained at 57.32%, with general practitioners at 54.45% and specialist doctors at 55.11%. In the three types of satisfaction, the number of specialist doctors, hospital admissions and in-hospital mortality had a positive and significant influence, while the number of surgical interventions had a negative influence. The greater use of computerized tomography equipment and the hospital infection rate had a negative effect on satisfaction with the NHS and with specialist physicians, while the percentage of outpatient surgery had a positive effect. The average hospital stay shows a negative relationship with satisfaction with family doctors and specialists.

Conclusions

Health policies should consider an increase in the number of medical specialists, favour ambulatory surgery, facilitate hospital treatment, monitor the effectiveness of surgical interventions, control hospital infections and moderate the prescription of drugs through the use of alternatives in order to increase patient satisfaction.

Palabras clave : Patient satisfaction; National Health Service; Quality of health care; Health policy; Health resources.

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