Resumo

SIFUENTES CONTRERAS, A.; PARRA, F.M.; MARQUINA VOLCANES, M.  e  OVIEDO SOTO, S.. Nursing personnel's therapeutic relationship with the parents of newborns in the newborn intensive care unit. Enferm. glob. [online]. 2010, n.19. ISSN 1695-6141.

The aim was to determine the characteristics of the therapeutic relationship established between nursing personnel and the parents of hospitalized newborns in the Newborn Intensive Care Unit, Central Hospital of San Cristóbal, Táchira, Venezuela. The study was descriptive, with cross-sectional design and a sample of 30 parents, to whom were given a 19 item questionnaire. The analysis and interpretation of the results were made based on descriptive statistic. In the communication dimension, the parents answered that the nursing personnel did not introduce themselves or say their names, nor did they call them by their names; or explain the treatment that their newborn received, what tests were made and the care that should be done once they were taken home. They reported that nursing personnel did not take time to talk to them. Nevertheless, they emphasized a high percentage of positive answers such as that nursing personnel greeted them in a friendly way when they arrived to visit their newborns, clarified doubts and fulfilled all the nursing cares that the newborn needed. In the emotional support dimension, it was determined that parents were cheered up by the nursing personnel and gave them faith and hope of the recovery for their children, were respectful of their social conditions, their beliefs and cultural customs and offered support when they were worried. They considered this personnel worthy of confidence and respect, but with low manifestations of affection and physical contact.

Palavras-chave : Nursing; Therapeutic Relationship; Newborns; Parents; NICU.

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