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Enfermería Global

On-line version ISSN 1695-6141


SANCHEZ-VERACRUZ, Mª José; LEAL-COSTA, César; PASTOR-RODRIGUEZ, Jesús David  and  DIAZ-AGEA, José Luis. Relationship between satisfaction and stress levels identified in parents with children admitted to a Neonatal Intensive Care Unit. Enferm. glob. [online]. 2017, vol.16, n.47, pp.270-291.  Epub July 01, 2017. ISSN 1695-6141.


1) Identify the relationship between the degree of stress and satisfaction, and 2) analyse what aspects influence the overall perception of stress in parents with children admitted to a NICU.


Cross-sectional descriptive study of a sample of 24 mothers / fathers. A socio-biodemographic questionnaire prepared "ad hoc", parental stress scale Neonatal Intensive Care Unit (PSS: NICU) and questionnaire about the quality of hospital care (SERVQHOS) were used.


Statistically significant differences between some socio-biodemographic variables and the dimensions of the PSS:NICU scale and the SERVQHOS questionnaire were observed. The variables that best predict the overall stress were the dimensions appearance and behaviour of the new-born (AC) and the role of the mother (PM) (R2 = 0.357, F (2,21) = 5.822; p = 0.010).


Promote proper communication between professionals and fathers / mothers with children admitted to a NICU, increases in them satisfaction; however, this does not cause a decrease in overall stress. The variables that most influence on the overall stress levels are alterations in the appearance / behaviour of the baby and the role of the mother.

Keywords : Neonatal intensive care unit; stress; satisfaction; communication; parents.

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