SciELO - Scientific Electronic Library Online

vol.17 issue50Active and collaborative Anatomy learning with scenarios and videos, a new experience for first year nursing studentsThe Mother-caregiver of child/teenager with Cerebral Palsy: Taking care of herself author indexsubject indexarticles search
Home Pagealphabetic serial listing  

Services on Demand




Related links

  • On index processCited by Google
  • Have no similar articlesSimilars in SciELO
  • On index processSimilars in Google


Enfermería Global

On-line version ISSN 1695-6141


CARRILLO-GARCIA, César; RIOS-RISQUEZ, María Isabel; ESCUDERO-FERNANDEZ, Laura  and  MARTINEZ-ROCHE, María Emilia. Factors of work-related stress in hospital nursing bureau according to the demand-control-support model. Enferm. glob. [online]. 2018, vol.17, n.50, pp.304-324.  Epub Apr 01, 2018. ISSN 1695-6141.


To analyse the presence of work-related stress in the nursing bureau of a University General Hospital taking as reference Karasek's demand-control-support model.


Cross-sectional observational study. The sample included 38 nursing professionals from the nursing bureau of a University General Hospital. Assessment tools: the Job Content Questionnaire (JQC), translated and validated for hospital nursing, was used to know the perception of nursing professionals concernins their work, and to determine the presence of any work-related stressors.


The participation rate was 90.47% (N=38). The average for the social support dimension was 2.59±0.47, for the psychological demands of 3.26±0.47, and for control over their own work of 2.87±0.40. Data analysis pointed to a moderate level of stress, reflecting a deficit in the social support provided by superiors, particulary in the group of professionals assigned to nursery management (2.89 vs 2.49; p<0.05). None of the three dimensions showed a link of any kind with socio-occupational variables of gender, age, shift, assignment or type of connection to the hospital.


Improvement is needed in this area on the part of human resources management in order to lessen the effect of work-related stress, psychological demands and lack of control over these.

Keywords : Work content; Work-related stress; Processes and results assessment (Healthcare); Psycho-social factors; Nursing staff.

        · abstract in Spanish     · text in English | Spanish     · English ( pdf ) | Spanish ( pdf )