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Enfermería Global

On-line version ISSN 1695-6141


LLOR LOZANO, Jesús et al. Burnout, communication skills and self-efficacy in emergency and critical care health professionals. Enferm. glob. [online]. 2020, vol.19, n.59, pp.68-92.  Epub Aug 10, 2020. ISSN 1695-6141.


To analyze the level and relationship between communication skills, perceived self-efficacy and Burnout syndrome in health professionals from the hospital emergency department and the critical care unit of a regional hospital.


An observational and cross-sectional study was conducted with a sample of 90 health professionals from a Regional Hospital, 19 physicians (21.1%), 47 nurses (52.2%), 24 nursing aides (26.7%). The Communication Skills Scale for Health Professionals, the Maslach Burnout Inventory Human Services Survey and the Scale of Perceived Self-Efficacy were utilized.


A negative correlation was obtained between the different dimensions of the Communication Skills Scale for Health Professionals, the personal accomplishment at work of the Maslach Burnout Inventory and the perceived self-efficacy with the emotional exhaustion and depersonalization dimensions of the Maslach Burnout Inventory. On the other hand, a positive and statistically significant correlation was observed between the dimensions of communication skills with the personal accomplishment dimension in the Maslach Burnout Inventory work and the perceived self-efficacy.


The communication skills and the perceived self-efficacy of the health professionals in the emergency department and critical care unit are related to less emotional exhaustion and depersonalization, and greater personal accomplishment at work.

Keywords : Burnout; Communication; Self-efficacy; Healthcare professionals; emergency department; Critical Care.

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