SciELO - Scientific Electronic Library Online

 
vol.19 issue59Variables associated with adverse events in neonates with peripherally inserted central cathetersPrevalence and factors associated with motorcycle accidents by area of occurrence author indexsubject indexarticles search
Home Pagealphabetic serial listing  

Services on Demand

Journal

Article

Indicators

Related links

  • On index processCited by Google
  • Have no similar articlesSimilars in SciELO
  • On index processSimilars in Google

Share


Enfermería Global

On-line version ISSN 1695-6141

Abstract

LLOR LOZANO, Jesús et al. Burnout, communication skills and self-efficacy in emergency and critical care health professionals. Enferm. glob. [online]. 2020, vol.19, n.59, pp.68-92.  Epub Aug 10, 2020. ISSN 1695-6141.  http://dx.doi.org/10.6018/eglobal.381641.

Aim:

To analyze the level and relationship between communication skills, perceived self-efficacy and Burnout syndrome in health professionals from the hospital emergency department and the critical care unit of a regional hospital.

Method

An observational and cross-sectional study was conducted with a sample of 90 health professionals from a Regional Hospital, 19 physicians (21.1%), 47 nurses (52.2%), 24 nursing aides (26.7%). The Communication Skills Scale for Health Professionals, the Maslach Burnout Inventory Human Services Survey and the Scale of Perceived Self-Efficacy were utilized.

Results:

A negative correlation was obtained between the different dimensions of the Communication Skills Scale for Health Professionals, the personal accomplishment at work of the Maslach Burnout Inventory and the perceived self-efficacy with the emotional exhaustion and depersonalization dimensions of the Maslach Burnout Inventory. On the other hand, a positive and statistically significant correlation was observed between the dimensions of communication skills with the personal accomplishment dimension in the Maslach Burnout Inventory work and the perceived self-efficacy.

Conclusions

The communication skills and the perceived self-efficacy of the health professionals in the emergency department and critical care unit are related to less emotional exhaustion and depersonalization, and greater personal accomplishment at work.

Keywords : Burnout; Communication; Self-efficacy; Healthcare professionals; emergency department; Critical Care.

        · abstract in Spanish     · text in English | Spanish     · English ( pdf ) | Spanish ( pdf )