SciELO - Scientific Electronic Library Online

 
vol.15 número2Relación entre la presión intrabdominal en diálisis peritoneal con las hernias y fugasHemodiafiltración en línea pre-dilucional, frente a post-dilucional: estudio comparativo de eficacia dialítica y tolerancia hemodinámica índice de autoresíndice de materiabúsqueda de artículos
Home Pagelista alfabética de revistas  

Servicios Personalizados

Articulo

Indicadores

Links relacionados

  • En proceso de indezaciónCitado por Google
  • No hay articulos similaresSimilares en SciELO
  • En proceso de indezaciónSimilares en Google

Compartir


Enfermería Nefrológica

versión impresa ISSN 2254-2884

Resumen

PEREZ DOMINGUEZ, Tais et al. Patient satisfaction in a dialysis unit: what factors influence patient satisfaction in dialysis?. Enferm Nefrol [online]. 2012, vol.15, n.2, pp.101-107. ISSN 2254-2884.  http://dx.doi.org/10.4321/S2254-28842012000200004.

Introduction: Kidney disorders require prolonged medical treatment, in which professional competence is combined with other skills, both emotional and psychosocial. In these chronic processes, the user becomes the "centre of the system," needing professionals able to attend to them in a multi-disciplinary way. In this context, health policy cannot work without taking into account the patient's opinion, which represents added value in terms of the perception of their health or well-being. Aim: To find out the degree of satisfaction among patients with chronic kidney disorders in haemodialysis. Secondly, to establish the variables associated with greater or lesser satisfaction on the part of patients in dialysis units. Material and Method: 187 patients took part in the research. Their average age was 66. We used a modified SERVQHOS questionnaire. Results: Satisfaction levels were high and similar to those in other units in Spain. The worst-rated aspects by these patients were "waiting time," "the ambulance service" and the "quality of the food." Factors such as age, time on dialysis, sex and dialysis shift (morning or afternoon shift) affect the ratings on the questionnaire. Conclusions: Identifying the factors affecting satisfaction is as important as assessing it. This must take into account the variables inherent to the patient which are influencing perceived satisfaction.

Palabras clave : Patient satisfaction; Haemoialysis; Perceived quality.

        · resumen en Español     · texto en Español     · Español ( pdf )

 

Creative Commons License Todo el contenido de esta revista, excepto dónde está identificado, está bajo una Licencia Creative Commons