SERRAL CANO, Gemma et al. Satisfaction and Expectations of the Women Participants and not Participants in the Breast Cancer Screening Programme in Barcelona after 10 Years of Operation. []. , 84, 6, pp.717-729. ISSN 2173-9110.

Background In order to improve the strategies of communication and to increase the participation in the screening program, one considers to describe the sociodemographic characteristics of participants and nonparticipants of the Breast Cancer Screening Program (BCSP) in Barcelona (2007), to analyse the degree of satisfaction and knowledge with the programme, and to know the expectations of nonparticipants with respect to the programme. Methods: Cross-sectional study in a sample of 600 women between 50 and 69 years of age registered in Barcelona. A telephone interview was carried out using a questionnaire composed of 35 questions, grouped in: knowledge of the disease and the programme, satisfaction with the programme, expectations (characteristics which might increase participation) and sociodemographic characteristics. The association between knowledge and satisfaction with the sociodemographic characteristics was analysed by means of bivariate and multivariate analysis (robust poisson models). A descriptive analysis of the expectations of nonparticipants was carried out. Results: Among the 244 nonparticipants interviewed, 160 (65,6%) had middle or superior studies, and 163 (66,8%) were of a privileged social class. Of 356 women that indicated to be participants in the PDPCM 340 (95,5 %) were satisfied with the PDPCM in global. Conclusions: The degree of satisfaction and knowledge with the programme is very high. The expectations indicated suggest that women receive contradictory messages with regard to periodicity (annual respect biannual) and age range (40-69 respect 50-69).

: Breast cancer; Screening; Mammography; Patient participation; Patient satisfaction.

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