Abstract

BERNALDO-DE-QUIROS, Mónica et al. Workplace violence in prehospital emergency care: a systematic review and outlines of psychological intervention. Second prize of the 20th "Rafael Burgaleta" Applied Psychology Awards 2013. Clínica y Salud [online]. 2014, vol.25, n.1, pp.11-18. ISSN 2174-0550.  https://dx.doi.org/10.5093/cl2014a2.

Workplace violence has grown exponentially in recent years. The objective of this paper is to present a systematic review of the literature, as well as to point out some specific outlines of psychological intervention. Generally, high rates of physical and verbal violence are reported; however, major differences are observed in the variables associated with aggressions that are likely to be linked to the organization of the healthcare system in each country. It is recommended: a) specialized training to professionals working in emergency services; b) preventions programs aimed to the training in communication skills with patients and/or those accompanying them, identifying risk situations and implementing safety measures; and c) psychological care to professionals who have suffered aggressions.

Keywords : Workplace violence; Prehospital emergency care; Health care workers.

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