Abstract

SOLSONA DE LA SERNA, Esther et al. Acting techniques on the emotional intelligence of health professionals: transformational learning. Index Enferm [online]. 2015, vol.24, n.4, pp.240-244. ISSN 1699-5988.  https://dx.doi.org/10.4321/S1132-12962015000300011.

The task of the healthcare professionals is a combination of science and art, knowledge and technical resources coupled with emotional intelligence. Aim: To know, through acting training techniques that enhance the development of emotional intelligence, the opinion of the professionals working in healthcare centers and their reflections on their experience. Methods: From 2008 to 2013, a multidisciplinary team conducted fifteen editions of a training course on how to recognize and manage one's emotions. The experience was assessed using mixed methods: qualitative (reflexive essays) and quantitative methods (satisfaction questionnaire, 1-to-10 scale). Results: A total of 231 professionals participated: 26% were nurses, 6% physicians, and 68% auxiliary nurses. The reflexive essays of the participants reflected their satisfaction and their perception of having re-discovered resources and natural abilities to promote communication and professional and personal growth. The average rating for satisfaction was 9.75 points. Conclusions: The training was perceived as effective. The participants were enthusiastic towards the experience that combined a environment to express their emotions appropriately together with guided acting training techniques.

Keywords : Communication; Emotional intelligence; Empathy; Professional competence; Health personnel; Nurses.