Abstract

KUOK, Angus CH. Emotional intelligence, work satisfaction, and affective commitment: an occupational health study of social workers. Rev. psicol. trab. organ. [online]. 2022, vol.38, n.3, pp.223-230.  Epub Mar 27, 2023. ISSN 2174-0534.  https://dx.doi.org/10.5093/jwop2022a14.

Social workers' work engagement and burnout were tested in relation to (a) personal variable, i.e., emotional intelligence; (b) organizational variables, i.e., work satisfaction and affective commitment. Regressions revealed emotional intelligence - controlling self – negatively predicted depersonalization and reduced personal accomplishment and positively predicted three facets of work engagement. Emotional intelligence - understanding others – was a negative predictor of reduced personal accomplishment. In addition, work satisfaction negatively predicted three components of burnout and positively predicted emotional work engagement. Affective commitment was a positive predictor of three facets of work engagement and negatively predicted reduced personal accomplishment. Implications for management are discussed.

Keywords : Work engagement; Burnout; Emotional intelligence; Work satisfaction; Affective commitment; Social workers.

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