Abstract

ACOSTA, L. et al. Analysis of user satisfaction in primary health care centers in the province of Cordoba, Argentina. Enferm. glob. [online]. 2011, vol.10, n.21. ISSN 1695-6141.

Objective: To identify users' satisfaction about services provide for health centers in the province of Cordoba. Method: Surveys was implemented to the health centers' users in the the province of Cordoba, asking about sociodemographic aspects, type of health care, motive of consultation, accessibility and general opinion about care received. The information collected was processed and analyzed according to the nature of the variable and comparisons were made by ANOVA and for data categorized coefficient of contingency was utilized (significance level 0.05). Results: Geographic access was considered acceptable by respondents as the waiting time and the conditions buildings. The professional performance during care, the link between the practitioner and users and the service provided by the health center were factors valued by respondents. Conclusion: The analysis of users'satisfaction of health centers is important to provide valid information for generate opportune answers and to optimize the sanitary resources.

Keywords : Users' satisfaction; optimization the sanitary resources.

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