Abstract

MINCHON HERNANDO, A. et al. Analysis of surgical patient satisfaction surgical in ophthalmology. Enferm. glob. [online]. 2011, vol.10, n.23, pp.298-309. ISSN 1695-6141.  https://dx.doi.org/10.4321/S1695-61412011000300020.

Objectives: To understand the perception and assessment of patient satisfaction with surgical pathology operated eyes. Identify weaknesses and develop strategies for organizational improvement from the results. Material and Methods: Descriptive, retrospective and transversal. Questionnaire conducted with 18 questions. Results: Patients who answered the questionnaire had a mean age of 70.76 ± 8.9 years. There were 59.37% of men compared with 31.26% of women with a mean wait of 2.2 months until surgery. 64.52% of respondents did not know the name of the nurse. Conclusions: The need to implement strategies aimed at improving communication with patients, families and nurses.

Keywords : Patient satisfaction; Nursing services; Healt Care Quality; Access and Evaluation.

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