Introduction:

Primary care attention is the fundamental pillar of an effective health system; a failure to comply with its essential attributes could contribute to the collapse of the health systems in the event of pandemics.

Objective:

To evaluate the compliance of the primary attention's attributes and its associated factors, according to the external user's perspective in the context of the COVID-19 pandemic in a Peruvian region.

Method:

Cross-sectional study, which included 1064 randomly selected external users. Also, the sociodemographic and health characteristics were collected using the survey. And the compliance of the primary care attributes was valued using the modified version of the PCAT-A10 instrument. Finally, a descriptive and multivariate analysis was performed using generalized linear models of the Poisson family to evaluate certain factors associated with noncompliance with the attributes of primary care.

Results:

76.6% of the participants perceive that the essential basic attributes are not met; likewise, in the first contact (74.7%), continuity (87.7%), coordination (95.7%), globality (88.3%) and cultural competence (75.9%). The student condition (p<0,001), self-perception of regular health (p=0.010), adult from 30 to 59 years old (p<0.001), and the condition of users of Subtanjalla (p=0.001), Parcona (p<0.001) and Guadalupe (p<0.001) health centers were associated with a greater perception of non-compliance with the attributes of primary health care.

Conclusions:

From the external user's perspective the essential attributes are met in primary care centers; there are factors associated with a greater probability of perceiving that these attributes are not met.

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