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Revista de la OFIL
On-line version ISSN 1699-714XPrint version ISSN 1131-9429
Abstract
RUANO-ENCINAR, M; JIMENEZ-NUNEZ, C and HERRERO-AMBROSIO, A. Impact of the COVID-19 pandemic on the activity of a Pharmacy Service through activity and quality indicators. Rev. OFIL·ILAPHAR [online]. 2022, vol.32, n.2, pp.121-128. Epub Feb 13, 2023. ISSN 1699-714X. https://dx.doi.org/10.4321/s1699-714x2022000200003.
Objectives:
To analyze the impact of health emergency situation due to COVID-19 on the activity of the Pharmacy Service reflected in quality management system.
Methods:
Observational, descriptive and retrospective study. Activity and quality indicators according to the quality management system of Pharmacy Service were collected each month between January and June 2020.
Results:
45.2% of the indicators reflected an increase in activity in March and 38.7% in April. The increase in activity was mainly related to pharmaceutical preparations (non-sterile preparations); replacement of ADS (automated medication dispensing system) in Intensive Care Unit and Emergency Department; dispensing in unit dose and Emergency Department; beginnings and preparations of clinical trials in drugs for treatment of COVID-19. On the other hand, dispensing to outpatients and conciliation activity decreased. The quality indicators associated with these activities were analyzed and all of them remained within the reference objective.
Conclusions:
The Pharmacy Department met the demand for activity from the hospital and residences associated with an increase in activity without affecting the quality of the service.
Keywords : COVID-19; Hospital Pharmacy Service; healthcare quality management; healthcare quality indicator.
