Abstract

SANZ TURRADO, María; GARRIDO PEREZ, Luis  and  CARO DOMINGUEZ, Carmen. Factors influencing the degree of satisfaction of the hemodialysis patient with nursing. Enferm Nefrol [online]. 2017, vol.20, n.1, pp.66-75. ISSN 2255-3517.

Introduction: Patient satisfaction with nursing care has become a key determinant of the quality of health care. In addition, this is especially relevant, especially in chronic patients, such as patients with advanced chronic kidney disease on hemodialysis. Objective: analyze the factors involved in the satisfaction of patients on hemodialysis regarding nursing staff. Methodology: A qualitative, phenomenological study was carried out by focal group of 7 patients on hemodialysis of the Clinical Management Unit of Nephrology of Córdoba. Subjects were selected by intentional sampling, after their informed consent. Results: The results were categorized per the dimensions of perceived quality. Regarding accessibility, they believe that they are well taken care of, but they lose a lot of time in the dialysis unit. As for reliability, they rely on nurses who have the skill to puncture the fistula, and are wary of new nurses. Regarding communication, they highlight the good relationship between them and the nursing staff. The treatment is perceived as a strong point, pleasant and human in general. In general, nurses have a high degree of professional competence, linked to the degree of reliability they have with the nurse. In general, they rate the service they receive from very good and even excellent. Conclusions: This group of hemodialysis patients highlights the relationship between them and nursing. They have a high degree of confidence in the nursing staff based on their ability to puncture the arteriovenous fistula and in their professional reliability.

Keywords : Patient Satisfaction; Hemodialysis; Focal group.

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