Objective:

The objective of this study was to develop a tool for drug suppliers' performance evaluation that was able to generate indicators to be used as a qualification criterion in a pharmacy division of a Brazilian teaching hospital, ensuring the purchase of efficacious and safe drugs, within estimated delivery time and at reduced cost, thus providing a quality care for patients.

Methods:

The work was carried out in the following steps: bibliographical research on the theme, development of a tool based on criteria for supplier performance assessment and the establishment of a scoring system and the supplier evaluation trough a final score. A study was conducted for validation and analysis of the results for further definition of actions for improvement.

Results:

After the bibliographical survey, the Balanced Scorecard (BSC) was the chosen tool as it had a more comprehensive and simple structure for performance measuring. The tool was developed according to selected criteria compliant with the vision statement of the pharmacy division, based on: financial perspective, internal processes, costumer and innovation and BSC learning. For the study it was selected 10 of the approved suppliers in bidding processes from April to June 2018 to which was applied the tool in order to plan future actions of improvement.

Conclusion:

It can be observed at the end of this study that the intended objective was reached.

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