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Index de Enfermería
versión On-line ISSN 1699-5988versión impresa ISSN 1132-1296
Resumen
BOLADOS-AVILA, Mónica; FUENTES-OLAVARRIA, Daniela y RODRIGUEZ-RIVAS, Matías E. User satisfaction in psychiatry: levels and associated factors. Index Enferm [online]. 2023, vol.32, n.1, e14247. Epub 18-Sep-2023. ISSN 1699-5988. https://dx.doi.org/10.58807/indexenferm20235664.
Main objective:
To determine the levels of user satisfaction and its associated factors in a psychiatric hospital unit in Chile.
Methodology:
479 people participated, with an average age of 37,5 years (44.9% women). Descriptive statistics and a multiple linear regression model were used.
Main results:
The average user satisfaction was 6,53 (range 1 to 7). The associated factors were the information given to the patient (p = 0.003), telephone access to family members (p = 0.016), use of free time in the unit (p < 0.001), attention from nursing staff (p = 0.001), paramedical technicians (p = 0.003) and medical staff (p = 0.01). Within the infrastructure, only the evaluation of common areas of the unit was significant (p = 0.049).
Main conclusion:
The level of satisfaction was high and its factors were mainly related to nursing care management.
Palabras clave : Psychiatric Nursing; Patient Satisfaction; Psychiatric Hospitals; Mental Disorders; Mental Health Care.