Abstract:

Satisfaction perceived by service users constitutes a valuable indicator of the quality of care offered in Mental Health Centers. Professionals satisfaction, however, is evaluated less frequently despite its possible influence on healthcare quality. We consider of particular relevance the evaluation of psychosocial risks in mental health workers due to their work methodology and the type of problems they address daily.

Objetive:

The objective of the present cross-section study is to assess the satisfaction of the users of a Mental Health Center, as well as the satisfaction and levels of professional burnout of its staff.

Method:

a set of validated questionnaires as well as a professional satisfaction survey designed for the present study were delivered to each worker of the Mental Health Center.

Results:

The results show high satisfaction perceived by users, but also a a relevant rate of burnout among the workforce in the Mental Health Center. We discuss the possible relationship between these results as well as the implications for both the health of professionals and the quality of care.

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