Resumo

LORENZO TORRENT, R. et al. Management of Quality in an Intensive Care Unit: Implementation of ISO 9001:2008 international standard. Med. Intensiva [online]. 2010, vol.34, n.7, pp.474-482. ISSN 0210-5691.

The Quality Management Systems make it possible to prioritize actions to maintain the safety and efficacy of health technologies. The Intensive Care Unit of our hospital has implemented a quality management plan, which has obtained accreditation as "Service Certificate that manages its activities according to UNE-EN ISO 9001:2008" standard. With the application of quality management system, it has been possible to detect the needs that the Service can cover in order to obtain the satisfaction of the patient, relative or health personnel of the other services of the hospital, to improve communications inside and outside of service, to secure greater understanding of the processes of the organization and control of risk, to delimit responsibilities clearly to all the personnel, to make better use of the time and resources and, finally, to improve the motivation of the personnel.

Palavras-chave : Quality control; Quality of health care; Intensive care.

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