Resumo

BANOS MADRID, R. et al. Evaluation and improvement in the information of the patients who carry out a digestive endoscopy. An. Med. Interna (Madrid) [online]. 2005, vol.22, n.9, pp.413-418. ISSN 0212-7199.

Introduction: The information is an important part of the attendance process though in occasions it can be inadequate or deficient. Aim: We detect an opportunity of improvement in the inadequate information of the patients who carry out an endoscopia. The aim is to evaluate and to improve the quality of the information. Method: We realize the first evaluation with 100 patients proceeding from consultations, detecting ignorance of the technology. Actions of improvement are applied, for 4 months, to realize the second evaluation, with the same number of patients and to evaluate improvement with regard to the situation of item. Results: A deficit of information has been detected in the moment to indicate the endoscopia (little information contributed by the doctor prescriptor and in an important number of cases informed assent was not contributed) and after realizing the test, not contributing recommendations. We prioritize our action to this level with measures of improvement and after a new evaluation, a significant improvement decides in these situations. Conclusions: The studies of qualit level allow us to detect deficit situations and to improve situations in the services of health.

Palavras-chave : Evaluation; Attendance quality; Information; Endoscopia.

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