Resumo

MUNOZ-MARRON, Daniel  e  SEGURA-REDONDO, Pilar. CRM: development of Pending Critical Aspects. Pap. Psicol. [online]. 2023, vol.44, n.3, pp.156-163.  Epub 13-Nov-2023. ISSN 1886-1415.  https://dx.doi.org/10.23923/pap.psicol.3023.

The evolution of CRM programs has meant enormous progress for aviation in terms of the study of human factors and their relationship with the reduction of air accidents. Although it is true that CRM programs have undergone a successful evolution since their appearance in 1979, it is also true that the advances in psychological science in recent decades make it necessary to review and expand on aspects already addressed in previous stages by these programs. One of these aspects is the importance of the cabin crew members (CCM) as members of the flight team. Going back to the third generation programs, this paper analyzes the actions that the CCM have taken in different air accidents, highlighting the importance of their performance and their coordination with the rest of the crew in order to achieve success in resolving the air emergency.

Palavras-chave : Human factors; Crew Resource Management (CRM); Aviation Psychology; Aviation Safety; Cabin Crew Member (CCM).

        · resumo em Espanhol     · texto em Inglês     · Inglês ( pdf ) | Espanhol ( pdf )