Resumo

ALONSO, A.; IRABURU, M.; SALDANA, M.L.  e  PEDRO, M.T. de. Implantation of a computerised clinical history: survey on the degree of utilisation and satisfaction in a tertiary hospital. Anales Sis San Navarra [online]. 2004, vol.27, n.2, pp.233-239. ISSN 1137-6627.

Background. To assess the utilization of an electronic medical record (EMR), the degree of satisfaction with this tool, as well as to detect problems in its utilization, in a tertiary hospital in Spain. Methods. A survey was sent by mail to all physicians in the Virgen del Camino Hospital in Pamplona, Spain. Results. Out of 445 staff physicians, 174 answered the survey (39%). Seventy-nine percent considered that the EMR is better than the traditional, paper-based medical record. Sixty-one percent used the EMR for consultation and to introduce clinical data in a regular way. Fifty-five percent agreed that the EMR has advantages for the patient. The main problems detected are a loss in confidentiality, lack of time, insufficient number of computers, and inadequate training. Ninety percent answered that EMR implementation should be continued and only 6% are dissatisfied with the computer application. Conclusions. There is a high degree of utilization of the EMR in the Virgen del Camino Hospital. Measures should be implemented to resolve the problems detected in this survey.

Palavras-chave : Computerized medical record; Survey; Hospitals; Satisfaction.

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