Resumo

NAVARRO MATILLAS, B.. Promotion of the Primary Care pediatrician´s emotional health. Rev Pediatr Aten Primaria [online]. 2010, vol.12, suppl.19, pp.s255-s265. ISSN 1139-7632.

Pediatric professionals are faced today with numerous situations in Primary Care, which generate emotional distress: parents who are suspicious of our diagnosis, grandparents who tell us a better treatment, "as in their days was done", lack of understanding with management, workload and difficulty in organizing work, lack of professional recognition by peers and visibility as a group, etc. Identifying and learning processing the emotional discomfort is a fundamental personal ability to handle these situations with the greatest serenity possible and avoid the risk of a continued frustration of the professionals. In short, all of it is going to make a decisive impact on the climate of the relationship established among professionals, and therefore the ability of the professional to influence beliefs, emotions and behavior of the people with whom he/she relates or are under their direction. In this workshop, some basic ideas about how human emotions work will be addressed in the first place, and secondly some strategies to processes and control them will be offered. We will focus exclusively on the operation and handling of unpleasant emotions, as they often have a decisive influence on the ability of the professionals to establish a positive and effective relationship that can stimulate the motivation of the others to follow behavior patterns. Moreover, some verbs that make easier the comprehension, understanding, respect and mutual confidence will be provided.

Palavras-chave : Skills; Emotions; Cognitive distortions; Cognitive restructuration; Communication; Key verbs.

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