Resumo

MARTINEZ-RODRIGUEZ, R.; URDANETA PIGNALOSA, G.; ROSALES BORDES, A.  e  VILLAVICENCIO MAVRICH, H.. Questionnaire for urological emergency room quality evaluation. Actas Urol Esp [online]. 2008, vol.32, n.7, pp.717-721. ISSN 0210-4806.

Introduction: Quality is defined as an essential and distinguishing attribute of something, which allows to evaluate its worth. The quality evaluation has become something necessary during the last years. The assistencial quality should be something inherent to the offered service, including scientific and technical quality, management and quality noticed. A periodical assesment, as auto-evaluation or through an outsourcing, is a recommendable way to detect potential improvement items. Material and methods: Using the EFQM,ISO 9001:2000 and Malcolm Baldrige model, and through the items from National Health System, a self-questionnaire of urological emergency room quality evaluation is proposed. Conclusion: A new self-questionnaire of urological emergency room quality evaluation is proposed.

Palavras-chave : Quality; Emergency; Urology; Assistencial; Management.

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