Resumo

ROMERO-GALISTEO, Rita-Pilar; MORALES-SANCHEZ, Verónica  e  HERNANDEZ-MENDO, Antonio. Development of a tool for assessing the perceived quality in Early Intervention Centres. Anal. Psicol. [online]. 2015, vol.31, n.1, pp.127-136. ISSN 1695-2294.  https://dx.doi.org/10.6018/analesps.31.1.158191.

This paper describes the development of an instrument to assess the perceived quality in Early Intervention Centers (CAIT). The sample consisted of 672 users (508 women and 162 men) aged between 20 and 60 years, from 14 of the 16 centres that existed in the province of Malaga at the time of data collection. The exploratory factor analysis results shows a structure of ten factors. The obtained results are satisfactory in reliability. We conclude that the developed tool called Quality Inventory in Early Intervention Centres (ICCAIT), is an instrument with strong evidence of validity and reliability that allows evaluation, especially in CAIT, the quality perceived by users same.

Palavras-chave : Early intervention; perceived quality; quality of service; family.

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