Resumo

MIRA, José Joaquín; LORENZO, Susana  e  GRUPO DE INVESTIGACION EN SEGUNDAS VICTIMAS. Something is wrong in the way we inform patients of an adverse event. Gac Sanit [online]. 2015, vol.29, n.5, pp.370-374. ISSN 0213-9111.  https://dx.doi.org/10.1016/j.gaceta.2015.04.004.

Objective: To analyze which actions are carried out in hospitals and primary care to ensure open disclosure to the patient after an adverse event (AE). Methods: We surveyed 633 managers and patient safety coordinates (staff) and 1340 physicians and nurses from eight autonomous communities. The level of implementation of open disclosure recommendations was explored. Results: A total of 112 (27.9%) staff and 386 (35.9%) professionals considered that patients were correctly informed after an EA; 30 (7.4%) staff claimed to have a guideline on how to report EA; only 92 medical professionals (17.4%) and 93 nurses (19.1%) had received training on open disclosure. Conclusions: There are gaps in the way of planning, organizing and ensuring that patients who suffer an AE will receive an apology with honest information about what has happened and what could subsequently happen.

Palavras-chave : Patient safety; Organization and administration management; Adverse events; Patients.

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