Resumo

ROMERO, Miriam; CASADEVANTE, Cristina  e  MONTORO, Helena. How to create a psychologist-chatbot. Pap. Psicol. [online]. 2020, vol.41, n.1, pp.27-34.  Epub 10-Maio-2021. ISSN 1886-1415.  https://dx.doi.org/10.23923/pap.psicol2020.2920.

n recent decades, the development of conversational agents or chatbots has increased, especially in the commercial sector. Although the first chatbot in computational history was presented as a psychotherapist, few virtual agents with this type of function have been built since then. In the present article we describe the fundamental aspects of designing a psychologist-chatbot and, more specifically, a bot with psychological assessment functions. We review the available tools and the basic concepts for its construction. We also propose a series of assessment objectives that would guide the conversational agent's dialogue. Finally, we discuss the advantages and disadvantages of chatbots and the scientific guarantees that they need to fulfill.

Palavras-chave : Chatbot; Conversational agent; Psychological assessment; Technology; Artificial intelligence.

        · resumo em Espanhol     · texto em Espanhol     · Espanhol ( pdf )