Resumo

MAESTRE NARANJO, María et al. Incidence of notification of conflict situations with citizens in area 6 of the community of Madrid. Med. segur. trab. [online]. 2011, vol.57, n.223, pp.134-146. ISSN 1989-7790.

Violence in the workplace has become a global problem, affecting all sectors and job categories. The consequences of violence on victims generate physical illness, psychological problems, drug and toxic substances abuse. Family and social sphere are also affected. We performed a study to determine the incidence of the communication of conflict situations between citizens and SERMAS workers (Madrid Health Service) in area 6 of the Community of Madrid, as well as to identify the scope, identify job categories most affected, discover the prevalence of the type of aggression and identify the consequences after reporting conflict situations.

Palavras-chave : conflict situations; notification; violence in the workplace; consequences after reporting conflict situations.

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