Resumo

MANSILLA IZQUIERDO, Fernando. Consequences of role stress. Med. segur. trab. [online]. 2011, vol.57, n.225, pp.361-370. ISSN 1989-7790.  https://dx.doi.org/10.4321/S0465-546X2011000400010.

The role stress is specifically the one that originates from the performance of roles in the company, and includes both role ambiguity and role conflict. Objetive: To evaluate the ambiguity and the role conflict of a group of professionals who carry out different jobs, and its influence on their physical and psychological well-being. Material and method: To evaluate the role stressors (Role Ambiguity and Role Conflict) the Questionnaire of Rizzo, House and Lirtzman has been used and to establish the consequences the Questionnaire of Symptoms SLC-90-R. Results: 20 % of the sample percieved ambiguity and conflict of role in their job and had high punctuation in all the subscales: Somatization, Obsessive- Compulsive, Interpersonal Sensibility, Depression, Anxiety, Hostility and Phobic Anxiety. In addition, the Global Rate of Gravity and the Total Positive Symptoms were significantly higher in the group that had high punctuation in ambiguity of role and conflict of role. On the other hand, we did not find significant differences in the level of studies in the subscales ,nor the General Rate of Gravity nor in the Total Positive Symptoms.

Palavras-chave : Work Stress; Role Stress; Role Conflict; Role Ambiguity.

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