Resumo

MAYORCA YANCAN, Iván Arturo; LUCENA GARCIA, Silvia; CORTES MARTINEZ, María Elena  e  LUCERNA MENDEZ, María Ángeles. Violence against health workers in a hospital of Andalucia: why are not recorded attacks?. Med. segur. trab. [online]. 2013, vol.59, n.231, pp.235-258. ISSN 1989-7790.  https://dx.doi.org/10.4321/S0465-546X2013000200005.

Introduction: the aggressions in the place job are a growing problem in customer service professions; the health workers are too affected. There is an important under registration. Objectives: Know the level of under registration and analyze their motivations. Compare two groups of workers: who reported and who didn't report. Methodology: is an observational and descriptive assessment, performed in a second level hospital, in 2011. The workers filled a questionnaire previously piloted. Results: were obtained 250 surveys, there were 102 assaults, 69 cases were not declared, the most were verbal. The leading motivations for under registration were: believe the registry is unuseful 32.8%, or considered normal the attack 25.4%. Assaulted worker profile: woman, 37 years old, nurse of urgencies in shifts of morning. Aggressor profile: patient or relative, man, 42.5 years old. The workers who reported most frequently were singles (69.6%) and workers in shifts (61.2%). Conclusions: Too many times the health workers minimize violence episodes. Therefore is necessary training in the importance of the aggressions registries.

Palavras-chave : Workplace aggression; health personnel; not registered.

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