Resumo

SERRANO-DEL-ROSAL, Rafael  e  RANCHAL-ROMERO, Julia. The importance and invisibility of the nurses. Index Enferm [online]. 2010, vol.19, n.1, pp.9-13. ISSN 1699-5988.

The studies carried out to measure the quality of the health services show patient satisfaction as an important tool to evaluate the actual running of the service and its quality. This information can be a good guide in the design and implementation of health programs aimed at increasing their quality and efficiency for policy makers and managers. In this context, the aim is to know the importance of user satisfaction with nursing professionals in all of their overall satisfaction with the health service received. An empirical study is been undertaken at the Institute of Advanced Social Studies of the Higher Council for Scientific Research in collaboration with the Andalusian Public Health Service. Data are obtained from the Primary Care Services User Survey in 2008. As a result of a rigorous analysis, users are very satisfied with nurses but the importance of these professionals focus decreases significantly in favour of the role of doctors when these users make up their overall satisfaction with the service received.

Palavras-chave : Nurses; Primary care; User's satisfaction.