Resumo

YANEZ GALLARDO, Rodrigo; VALENZUELA SUAZO, Sandra; DAGNINO RIVERA, Paulina  e  CUADRA OLMOS, Rossana. The emotional consequences of distrust in the nursing head. Index Enferm [online]. 2012, vol.21, n.1-2, pp.28-32. ISSN 1699-5988.  https://dx.doi.org/10.4321/S1132-12962012000100007.

Justification: The centers of health are highly vulnerable to the conflicts interpersonal product of the complex and exhausting nature of their work, representing a serious issue for nursing leadership the negatives emotional states of the health employees fruit of distrust with the nursing head. Objective: To identify the main reactions, emotions and behaviour as product of incidents of distrust with nursing head, was proposed. Methodology: 90 health employees were interviewed resulting in 61 critical incidents of distrust. Results: It was found that the emotion frequently mentioned by the workers is generally the anger product of perceiving injustice and the main manifestation is the organizational silence. When restricting their communication with the nursing headquarters. Conclusion: The importance that the nursing headquarters avoid incidents of distrust is discussed, as well as to identify the organizational silence and opt for a participative management.

Palavras-chave : Leadership; Emotion; Anger; Nurses.