Resumo

BARRANCO MORENTE, Sebastián; VENTURA PUERTOS, Pedro E.  e  CORONADO CARVAJAL, Pilar. Nurses' communication strategies used with deaf/blind people. Index Enferm [online]. 2016, vol.25, n.4, pp.253-257. ISSN 1699-5988.

Objective: To explore nurses' communication strategies used with deaf/blind people in healthcare. Methods: Literature review, searching into 16 data bases in order to find related scientific production. Results: Nurses do not use successful communication strategies because they lack relevant knowledge and skills regarding this matter; they can feel fear, anxiety, powerlessness, frustration, embarrassment and denial. This interferes with care quality, leading to misunderstandings, mistakes in decision making and lack of confidence. Conclusions: Deaf/blind people's access to healthcare is constrained by a poor care communication that needs an urgent professional's training.

Palavras-chave : Communication; Nursing; Deafness; Blindness; Deafblindness.