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Index de Enfermería
versão On-line ISSN 1699-5988versão impressa ISSN 1132-1296
Resumo
GARCIA GONZALEZ, Ana María e CONCEIRO RUA, Amalia. Communication barriers: experience of the deaf person in the emergency unit. Index Enferm [online]. 2021, vol.30, n.1-2, pp.14-18. Epub 25-Abr-2022. ISSN 1699-5988.
Objective:
To know experiences related to communication barriers in health care received by deaf people in an emergency unit.
Methodology:
Qualitative phenomenological with convenience sampling through ad hoc semi-structured interviews. It was transcribed, coded and categorized by means of the content analysis method.
Main results:
The lack of human and technical resources, as well as the lack of autonomy, information and accessibility experienced, has made them feel limited, with anxiety, frustration and insecurity. Positive evaluations were linked to the presence of signatories.
Main conclusion:
Communication barriers are a risk factor in the health care of the deaf person, they do not guarantee compliance with the existing legal framework and reduce the perceived quality of care. There is a need to adapt and expand the availability of interpreters and promote learning for health personnel.
Palavras-chave : Communication barriers; Deafness; Healthcare; Quality of care; Hearing loss.