Resumo

MUNOZ-RAMON, J.M. et al. ISO 9001:2008 Quality Certification of a multidisciplinary pain program. Rev. Soc. Esp. Dolor [online]. 2015, vol.22, n.2, pp.80-86. ISSN 1134-8046.  https://dx.doi.org/10.4321/S1134-80462015000200007.

Background and aims: Pain management constitutes an organisational challenge in all types of clinical establishments. The ISO 9001 Norms can be an effective way of integrating the different components of a comprehensive multidisciplinary programme. ISO 9001 International Standards ensure that products and services are safe, reliable and of good quality. The experience of applying the ISO 9001 norms for the effective management of pain in a large university hospital is shown here. Methods: A Multidisciplinary Pain Committee was created in a 1,400-bed university hospital in Madrid (Spain). Nineteen doctors from 17 specialties, 3 nurses, one pharmacist and one of the hospital directors were integrated in six working groups with the objective of implementing the necessary steps leading to the ISO 9001 Quality Certification of the organisation. A process map was designed, operating procedures were developed and quality indicators were chosen. A quality manual and a welcome manual were written, policies for risk management and data protection were outlined, and a critical incidents registry was created. Setting up the process and completing the tasks took around one and a half years. Results: After the effective implementation of all of the ISO 9001 recommendations, process management became the regular methodology for work in the different areas integrated in the institutional pain programme. A quality committee monitored both the compliance with the norms and the data derived from the quality indicators. Once the committee was satisfied with the results, an accredited agency (Bureau Veritas Certification) for the external audit was chosen. The ISO 9001 Quality Certificate was awarded in March 2013. Conclusions: ISO 9001 international standards can be effectively applied to a multidisciplinary pain programme in a tertiary care hospital. Process management can be a useful methodology for work leading to efficiency, safety and quality.

Palavras-chave : Pain; Quality; ISO Norm 9001:2008.

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