Resumo

MUNOZ CRUZ, Rafael; RODRIGUEZ MARMOL, María  e  ROMERO IGLESIAS, Nuria. Level of satisfaction of a group of elderly people from Madrid with the nursing care received at the emergency centre. Gerokomos [online]. 2016, vol.27, n.3, pp.109-112. ISSN 1134-928X.

The current population is aging because people are increasingly living longer. This fact, coupled with multiple pathologies of the elderly and the frequent occurrence of polypharmacy, makes this age group a group with special characteristics. That is why the aim of this article is to know the level of satisfaction that the elderly have about nursing care received in an emergency. It is a cross-sectional study on 200 people over 65 who came to the emergency department of a public hospital, using a validated Spanish and already used in previous studies questionnaire. The mean age was 77.5 years; the average score of males was 56.42 on 75 points, while that of women was 54.9. The most valued items were those related to the understanding and awareness of the disease by the nurse. We can say that there are factors positively valued as knowledge of the disease by professionals and the level of understanding; However, aspects such as personal attention and time spent on patients are issues that, according to the elderly, can be upgradable to the level of satisfaction of these patients is greater.

Palavras-chave : aged; emergencies; patient satisfaction; nursing care.

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