Resumo

SAEZ RODRIGUEZ, Loreto; PEREZ PAZ, Mª Jesús; VALINO PAZOS, Cristina  e  CASTRO FERNANDEZ, Silvia. Analysis and assessment of the referring nurse of patients on haemodialysis. Rev Soc Esp Enferm Nefrol [online]. 2009, vol.12, n.2, pp.16-20. ISSN 1139-1375.

The referring nurse is a key element in offering quality care. Our aim was to fi nd out how patients assess the referring nurse in our haemodialysis unit, in order to review and update her role and tasks. A sample of 51 chronic patients undergoing haemodialysis in our centre was selected and these patients were given an anonymous self-administered questionnaire, designed and validated by staff of the unit. The results obtained show that patients value the referring nurse positively, confirming her usefulness and relevance. Their replies defi ne a basic profile for a referring nurse: a professional they know by name, friendly and polite, with whom they communicate frequently, with extensive training and an expert in her work, capable of and willing to overcome the doubts and problems that patients raise. In short, the nurse they trust. The contributions of the questionnaire respondents for improving care suggest that we provide more information about diet and provide areas of privacy for nurse-patient communication.

Palavras-chave : Referring nurse; Haemodialysis; Patient satisfaction; Care quality.

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