Resumo

ALONSO MARTIN, Pilar. A comparative study of work satisfaction among public servants. Rev. psicol. trab. organ. [online]. 2008, vol.24, n.1, pp.25-40. ISSN 2174-0534.

In line with Herzberg’s model (Herzberg, 1959) this paper raises the question of the existence of differences in the perception of work satisfaction. It is a descriptive cross sectional study made with a sample of 80 public servants belonging to the administration and services in a public university. The Work Satisfaction Questionnaire (Warr, cokk and Wall, 1979) was used as the measurement tool. Results show that females, older people, more senior employees and temporary workers had a higher level of work satisfaction. It is concluded that it is external factors, such as leader-subordinate exchange what lowers satisfaction regardless of other variables. Specific actions should be taken in order to improve vertical communication.

Palavras-chave : Job satisfaction; Gender, Seniority; Contract type; External and internal factors.

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