Resumo

ORTELLS ABUYE, N.  e  PAGUINA MARCOS, M.. Indicators of quality patient safety in emergency nursing: a safe value. Enferm. glob. [online]. 2012, vol.11, n.26, pp.184-190. ISSN 1695-6141.  https://dx.doi.org/10.4321/S1695-61412012000200012.

Introduction. The quality of nursing services could be defined as a convenient, personalized, humanized, continuous and efficient attention, performed by the nursing staff, according to the standards defined for professional practice. Objective: To quantify the extent of compliance of safety indicators in the emergency department Metotologia: Cross-sectional study in the emergency department treated a total of 55,016 emergencies in 2010, excluding dropouts service without the prior triage. Indicators are established to study, computer records at all hours of the entry of the patient, triage time nurse hours, doctor time hours of treatment, tests and time high. Delays are accounted for by variables such as triage time, time gate ECG (electrocardiogram) in ACS (acute coronary syndrome) and gate needle in acute myocardial infarction (AMI)Internal audit is performed and appreciated of the correct identification and asepsis of intravenous catheters. Results: In 80.3% of cases triage nursing is made in less than 10 minutes below the quality standard of 85%. Fibrinolysis is performed in AMI in less than 10 minutes by 32%. SCA ECG is performed in less than 10 minutes to 26% of SCA visiting the emergency room, when the quality standard is 95% 97.56% of emergency were correctly identified and 90.9% of intravenous catheters maintain proper aseptic.

Palavras-chave : quality of health care; safety; nursing care; emergencies.

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