Resumo

MARQUES SANCHEZ, P.; FARRERONS NOGUERA, L.; ARIAS RAMOS, N.  e  QUIROGA SANCHEZ, E.. Informal relationships: an added value in human management. Enferm. glob. [online]. 2012, vol.11, n.26, pp.310-323. ISSN 1695-6141.  https://dx.doi.org/10.4321/S1695-61412012000200020.

Health organizations are considered by experts how one of the most complexity about management and resources of human. The reason is a lot of strenght emotions lived every day so much with patients so with peers. Lived experiences, where they are linked (combined), joy (felicity), sorrow and stress situations, can be the cause of wrong (bad) climate and so to impact (shaping) on the future performance of the health organizations. The objective of this paper is to argue the value of social relationship o informal relationship among workers and how those can knith (draw) a structure by the which, flow knowledge, creativity and values. Secondary to this, the organisationally culture is able to improve the performance of health enterprise.

Palavras-chave : Social Networks; Performance; Health organization; Values; Social capital.

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